Privacy Policy

1. Introduction

Welcome to BtaBhai ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp AI assistant and CRM platform.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, including:

• Personal Data: Name, phone number, and business details.
• Messaging Data: Chat logs, customer queries, and AI responses processed through the WhatsApp Business API to provide our core services.
• Business Data: Inventory, product catalogs, and leads you upload to our CRM.

3. How We Use Your Information

We use personal information collected via our platform for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To train and operate the AI chatbot specifically for your business context.
• To send administrative information to you (e.g., billing, platform updates).
• To fulfill and manage your CRM data, including lead tracking and inventory management.

4. Third-Party Integrations

Our service integrates directly with the Meta / WhatsApp Business API. By using our platform, you acknowledge that messaging data will be transmitted through Meta's infrastructure. We do not sell your personal data to third parties. Data is only shared with service providers (like LLM providers) strictly for the purpose of generating automated responses for your business.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us through the support channel provided in your dashboard.