Cancellation & Refund Policy

1. What You Are Paying For

BtaBhai is sold as a monthly subscription. Paid plans start at ₹299 per month and run up to ₹1,499 per month depending on the plan you choose. There is also a free plan that requires no payment. Your subscription gives you access to the BtaBhai platform for one month from the date of payment, and renews monthly until you cancel.

2. Free Plan — Try Before You Pay

Every business can use BtaBhai on the free plan without entering any payment details. We recommend using it to confirm the service suits your business before you subscribe to a paid plan.

3. Cancelling Your Subscription

You may cancel at any time from Settings → Billing in your dashboard, or by emailing support@btabhai.in. Cancellation stops all future renewals. Your plan stays active until the end of the billing period you have already paid for, after which your account moves to the free plan. Your data is not deleted when you cancel.

4. Refunds

Subscription fees are billed in advance and are generally non-refundable. We do not refund partial months, unused conversations, or periods during which you chose not to use the service.

We will issue a full refund in these cases:

• You were charged more than once for the same billing period.
• You were charged after cancelling, for a period that began after your cancellation.
• A fault on our side prevented you from using the service for a substantial part of the billing period, and we were unable to resolve it.

5. How to Request a Refund

Email support@btabhai.in with your registered phone number and the reason for the request, or message us on WhatsApp at +91 90658 19960. We respond to every request within 2 working days. Approved refunds are returned to the original payment method within 5 to 7 working days, and the time it takes to appear in your account depends on your bank or UPI provider.

6. Payments Between You and Your Own Customers

This policy covers only the subscription fee you pay to BtaBhai. When you use BtaBhai to send an invoice to one of your own customers, that payment goes directly from them to your own UPI account. BtaBhai is not a party to that transaction, does not hold or settle those funds, and cannot reverse or refund them. Any dispute over such a payment is between you and your customer.

7. Contact

For any question about billing, cancellation or refunds, email support@btabhai.in or message us on WhatsApp at +91 90658 19960.